Case studies
Guildford Borough Council
We worked with Guildford Borough Council to modernise customer services by delivering a new CRM platform, helping improve access, simplify contact, and support the council’s wider transformation goals and savings target.
Elmbridge Borough Council
We worked with Elmbridge Borough Council to assess the scale and scope of future savings opportunities following a decade of significant financial challenge. With core funding reduced by 60% and further pressures linked to the COVID-19 pandemic, the council had already delivered substantial savings but needed to identify a further £3 million in annual reductions. Over eight weeks, we helped test current plans, surface new ideas, and create a clear, prioritised portfolio of deliverable opportunities.
Derbyshire Constabulary
We worked with Derbyshire Police to identify and implement sustainable efficiency savings across support services, helping the police force address funding pressures without compromising performance priorities. Our phased approach focused on delivering evidence-based savings while building internal capability and setting a repeatable standard for future change.
Cornwall Council
We worked with Cornwall Council to support structural change within its Regulatory Services directorate, helping the council clarify priorities, implement a new job family framework and adopt agile delivery methods while reducing disruption to staff.
Eastleigh Borough Council
We supported Eastleigh Borough Council to define and implement a new operating model that would modernise services, improve efficiency and enable long-term financial sustainability. The council aimed to upgrade its technology, reduce costs, and build a more commercial, customer-focused organisation. Our work helped shape a transformation programme that was ambitious, structured and rooted in local capability.