Case studies
Guildford Borough Council
We worked with Guildford Borough Council to modernise customer services by delivering a new CRM platform, helping improve access, simplify contact, and support the council’s wider transformation goals and savings target.
Dacorum Borough Council
We worked with Dacorum Borough Council to strengthen its approach to customer strategy and complaints handling, supporting the organisation to make better use of its Customer Services team and deliver improvements through digital channels. Our structured and data-led review identified high-impact opportunities to reduce avoidable contact and improve service quality in the face of financial pressures.
Eastleigh Borough Council
We supported Eastleigh Borough Council to define and implement a new operating model that would modernise services, improve efficiency and enable long-term financial sustainability. The council aimed to upgrade its technology, reduce costs, and build a more commercial, customer-focused organisation. Our work helped shape a transformation programme that was ambitious, structured and rooted in local capability.